Return & Exchange Q/A's
Returns / Exchanges
WHAT IS THE RETURN POLICY?
WE OFFER A 30-DAY MONEY-BACK GUARANTEE ON ALL OF OUR PRODUCTS.
NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION FROM OUR RETURNS PORTAL. VIEW YOUR ORDER DETAILS TO REQUEST A RETURN AND GET YOUR PREPAID SHIPPING LABEL. PLEASE SHIP THE ORDER BACK WITH YOUR ORIGINAL INVOICE. WE WILL PROCESS THE RETURN (MINUS THE PREPAID RETURN SHIPPING LABEL) WITHIN 2 BUSINESS DAYS.
***(At This Time We Can Only Provide Return Stamps For Domestic Orders. All International Orders, U.S. Territories Or APO/FPO/DPO Will Need To Ship The Order Back To Us)
SHIP TO:
JERKFIT RETURNS
15478 SYLVAN ST, VAN NUYS, CA, 91411
IF AN ISSUE OCCURS OUTSIDE OF THIS TIMEFRAME AND YOU THINK YOUR SITUATION IS UNIQUE PLEASE CONTACT US AT CONTACT@JERKFIT.COM. WE WILL WORK WITH YOU.
IF YOU HAVE ANY SIZE QUESTIONS, YOU CAN ALWAYS REACH OUT TO OUR CUSTOMER SERVICE TEAM FOR GUIDANCE AT CONTACT@JERKFIT.COM
HOW DO I RETURN AN ITEM?
WE OFFER A 30-DAY MONEY-BACK GUARANTEE ON ALL OF OUR PRODUCTS.
IF AN ISSUE OCCURS OUTSIDE OF THIS TIMEFRAME AND YOU THINK YOUR SITUATION IS UNIQUE PLEASE CONTACT US AT CONTACT@JERKFIT.COM. WE WILL WORK WITH YOU.
HERE IS THE LINK TO START YOUR RETURN PROCESS. CLICK HERE RETURNS PORTAL.
****(AT THIS TIME WE CAN ONLY PROVIDE RETURN STAMPS FOR DOMESTIC ORDERS. ALL INTERNATIONAL ORDERS, U.S. TERRITORIES OR APO/FPO/DPO WILL NEED TO PROVIDE YOUR OWN RETURN LABEL)
SHIP TO:
JERKFIT RETURNS
903 N. Bowser Rd. Suite 380
Richardson, TX 75081
FOR RETURNS, PLEASE INCLUDE YOUR INVOICE AND PRODUCT IN NEW CONDITION WITHIN 30 DAYS FOR A RETURN. THERE WILL BE A RETURN STAMP DEDUCTION FROM YOUR FINAL REFUND.
DO YOU OFFER EXCHANGES?
WE CAN ACCEPT EXCHANGES ON ALL ITEMS THAT ARE IN NEW, UNUSED CONDITION. IF YOU ARE IN NEED OF A DIFFERENT SIZE, COLOR, OR ITEM, SIMPLY FOLLOW OUR RETURNS PROCESS IN OUR
RETURNS PORTAL FOR THE ITEM/ITEMS YOU NO LONGER WANT, AND PLACE A NEW ORDER FOR THE ITEM/ITEMS YOU DO WANT.
***(AT THIS TIME WE CAN ONLY PROVIDE RETURN STAMPS FOR DOMESTIC ORDERS. ALL INTERNATIONAL ORDERS, U.S. TERRITORIES OR APO/FPO/DPO WILL NEED TO SHIP THE ORDER BACK TO US)
SHIP TO:
JERKFIT RETURNS
903 N. Bowser Rd. suite 380
RICHARDSON TX, 75081
IF YOU RECEIVED A GIFT AND WANT TO EXCHANGE IT, PLEASE EMAIL US AT CONTACT@JERKFIT.COM AND WE CAN HELP YOU OUT.
DO I HAVE TO PAY TO RETURN AN ITEM?
FOR DOMESTIC ORDERS WE WILL PROVIDE YOU WITH A RETURN STAMP THAT WILL BE GENERATED THROUGH OUR RETURNS PORTAL. ONCE WE HAVE RECEIVED THE ITEM BACK WE WILL ISSUE A FULL REFUND MINUS THE RETURN SHIPPING. FOR INTERNATIONAL SHIPMENTS WE DO NOT REFUND THE DUTIES/TAXES.
****(At This Time We Can Only Provide Return Stamps For Domestic Orders. All International Orders, U.S. Territories Or APO/FPO/DPO Will Need To Provide Your Own Return Label) For Returns, Please Include Your Invoice And Product In New Condition Within 30 Days For A Return.
ONCE YOUR RETURN HAS BEEN SHIPPED BACK TO US, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE RETURN TO BE PROCESSED AT OUR DISTRIBUTION CENTER.
IF YOU CHOOSE TO RETURN FOR A FULL REFUND, YOU CAN EXPECT THE REFUND TO HIT YOUR BANK OR CREDIT CARD ACCOUNT WITHIN 3—5 BUSINESS DAYS AFTER THE RETURN HAS BEEN PROCESSED, BUT PROCESSING CREDIT IS SUBJECT TO YOUR BANK.
YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED.
WHAT SHOULD I DO IF I GET A DAMAGED OR DEFECTIVE ITEM?
WE STAND BY OUR PRODUCTS 100% AND WILL REPLACE ANY DAMAGED OR DEFECTIVE PRODUCT ASAP! EVEN IF IT HAPPENS A WEEK OR SEVERAL MONTHS LATER, WE WILL ALWAYS WORK WITH YOU.
PLEASE SEND AN EMAIL TO RETURNS AT CONTACT@JERKFIT.COM. IN THE BODY OF THE EMAIL PLEASE INCLUDE YOUR ORDER NUMBER, A PICTURE OF THE DAMAGE AND A SHORT DESCRIPTION OF THE ISSUE.
Shipping Question Answers
Shipping
HOW MUCH IS SHIPPING?
USA:
ALL ORDERS SHIP WITH FREE USPS FIRST CLASS MAIL SHIPPING. STANDARD SHIPPING TIME IS 3-5 DAYS. IF YOU NEED IT FASTER, WE SUGEST UPGRADING TO PRIORITY 2-3 DAY OR EXPRESS 1-2 DAY FOR AN ADDITIONAL COST.
INTERNATIONAL:
WE OFFER FREE SHIPPING WORLDWIDE ON ORDERS OF $99 OR MORE! IF THE VALUE IS BELOW THAT, WE USE USPS FIRST CLASS MAIL WHICH IS GENERALLY AROUND $9-$15 DEPENDING IN YOUR COUNTRY. WE ALSO OFFER FASTER SHIPPING WITH DHL THAT IS A QUICK AND DEPENDABLE 2-4 DAYS AND PRIORITY OR EXPRESS AT AN ADDITIONAL COST.
*INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY AND ALL DUTY/TAXES.
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WHEN WILL MY ORDER BE SHIPPED?
ORDERS PLACED WITH ECONOMY SHIPPING WILL SHIP WITHIN 1—2 BUSINESS DAYS. PLEASE NOTE THAT ORDERS PLACED AFTER 3:30PM CST ON FRIDAY WILL SHIP ON THE FOLLOWING MONDAY (EXCLUDING MAJOR HOLIDAYS).
EXPEDITED ORDERS PLACED BY 1:00PM PST MONDAY—FRIDAY WILL BE SHIPPED THE SAME DAY.
PLEASE NOTE THAT EXPEDITED ORDERS PLACED AFTER 1:00PM PST ON A FRIDAY, SATURDAY OR SUNDAY WILL SHIP ON THE FOLLOWING MONDAY (EXCLUDING MAJOR HOLIDAYS).
ALL INTERNATIONAL ORDERS PLACED BY 11:00 AM PST WILL SHIP OUT WITHIN 1 BUSINESS DAYS.
ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
FOR ECONOMY SHIPMENTS WITHIN THE US, YOU CAN EXPECT YOUR ORDER TO ARRIVE IN 3-5 BUSINESS DAYS ONCE IT HAS SHIPPED FROM OUR DISTRIBUTION CENTER.
FOR ECONOMY SHIPMENTS OUTSIDE THE US, YOU CAN EXPECT YOUR TO ORDER TO ARRIVE IN 1-4 WEEKS. DELIVERY TIMES WILL VARY BASED ON DESTINATION COUNTRY.
DOMESTIC SHIPPING GUIDELINES APPLY TO SHIPPING WITHIN THE CONTIGUOUS UNITED STATES ONLY. ORDERS SHIPPED TO ALASKA, HAWAII, APO, FPO, AND US TERRITORIES INCLUDING PUERTO RICO, GUAM, US VIRGIN ISLANDS, AMERICAN SAMOA, NORTHERN MARIANA ISLANDS, AND MICRONESIA ARE CONSIDERED NON-DOMESTIC AND ARE SUBJECT TO LONGER SHIP TIMES.
ON OCCASION, ORDERS ARE HELD TO BE REVIEWED BY OUR TEAM; THESE ORDERS MAY BE SUBJECT TO SHIPMENT DELAYS.
JERKFIT IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING OR DELIVERY THAT RESULT FROM FACTORS OUTSIDE OUR CONTROL SUCH AS INCLEMENT WEATHER, ACTS OF GOD, OR ANY OTHER SHIPPING-RELATED ISSUE(S).
HOW CAN I TRACK MY ORDER?
ONCE YOUR ORDER HAS SHIPPED, WE WILL SEND A CONFIRMATION EMAIL THAT INCLUDES TRACKING INFORMATION.
YOU CAN ALSO FIND YOUR TRACKING NUMBER BY LOGGING INTO YOUR JERKFIT ACCOUNT.
ON THE DESKTOP, CLICK ON THE ACCOUNT TAB IN THE UPPER RIGHT CORNER AND SIGN IN. ONCE YOU HAVE SIGNED IN IT WILL TAKE YOU STRAIGHT TO YOUR ORDER HISTORY. SELECT THE ORDER YOU WISH TO VIEW AND IT WILL OPEN UP AND SHOW ALL OF THE DETAILS INCLUDING YOUR TRACKING #. YOU CAN ALSO CLICK ON THE TRACKING AND IT WILL SEND YOU TO THE WEBSITE FOR AN UP-TO-DATE TRACKING.
ON MOBILE, CLICK ON THE MENU TAB IN THE UPPER LEFT CORNER AND SELECT ACCOUNT. ONCE YOU HAVE SIGNED IN IT WILL TAKE YOU STRAIGHT TO YOUR ORDER HISTORY. SELECT THE ORDER YOU WISH TO VIEW AND IT WILL OPEN UP AND SHOW ALL THE DETAILS INCLUDING YOUR TRACKING #. YOU CAN ALSO CLICK ON THE TRACKING AND IT WILL SEND YOU TO THE WEBSITE FOR AN UP-TO-DATE TRACKING.
PLEASE ALLOW UP TO 24 HOURS FROM WHEN YOU RECEIVE YOUR TRACKING NUMBER FOR ACTIVITY TO UPDATE.
MY ORDER IS LOST, STOLEN OR MISSING WHAT DO I DO?
WE SHIP USING USPS FIRST CLASS MAIL. YOUR ORDER WILL ARRIVE IN A BRIGHT BLUE ENVELOPE THAT CAN FIT IN YOUR MAILBOX. IT MAY NOT BE LEFT ON YOUR DOORSTEP AS YOU MAY HAVE EXPECTED.
USPS WILL SOMETIMES PRE-SCAN PACKAGES, OR MIS-SCAN THEM, AND THEY SAY “DELIVERED” WHEN IN ACTUALITY, THEY HAVE NOT. GOOD NEWS IS THAT 99% OF THE TIME THEY DO SHOW UP ONE OR TWO DAYS LATER. YOU MAY ALSO WANT TO CHECK WITH YOUR SURROUNDING NEIGHBORS TO MAKE SURE IT DIDN’T GET DELIVERED TO THEIR ADDRESS INSTEAD. THE POSTAL SERVICE HAS BEEN KNOWN TO DO THAT IN THE PAST.
NO MATTER WHAT, WE WILL MAKE SURE YOU GET YOUR STUFF. IF YOU ARE UNABLE TO LOCATE IT, PLEASE EMAIL US AT CONTACT@JERKFIT.COM WITH YOUR NAME AND ORDER # AND WE WILL WORK ON GETTING YOU A REPLACEMENT ORDER OUT ASAP!
DO YOU SHIP TO MILITARY ADDRESSES (APO/FPO)?
YES WE DO! PLEASE NOTE WE HAVE SEEN DELAYS FROM TIME TO TIME WHEN SHIPPING TO MILITARY ADDRESSES.
DO YOU SHIP INTERNATIONALLY?
YES WE DO! WE ALSO OFFER FREE SHIPPING ON ORDERS OVER $99.
DO YOU COVER INTERNATIONAL SHIPPING DUTIES/TAXES?
WE WILL SHIP DELIVERY DUTIES UNPAID (DDU), AND DUTIES AND TAXES WILL NOT BE DISPLAYED AT CHECKOUT. ONCE THE ORDER LANDS IN THE DESTINATION COUNTRY, PAYMENT OF TAXES AND DUTIES MAY BE REQUIRED TO RELEASE THE ORDER FROM CUSTOMS.
IN ORDER TO ALLEVIATE THE POSSIBLE TAXES, WE MARK ON THE CUTOMS FORMS THE LOWEST POSSIBLE AMOUNT PAID IN ORDER TO HELP REDUCE OR AVOID THE DUTY COST ALL TOGETHER FOR YOU.
ARE VAT AND DUTIES REFUNDABLE?
WE ARE SO SORRY, BUT IF YOU CHOOSE TO RETURN ITEMS, JERKFIT IS NOT RESPONSIBLE FOR REFUNDING VAT AND DUTIES.
Your Orders Q/A's
About your order
I JUST PLACED MY ORDER. CAN I STILL MAKE CHANGES TO MY CART?
CERTAINLY WE CAN REMOVE AN ITEM AND REFUND, BUT TO ADD ADDITIONAL ITEMS WOULD NEED TO BE DONE SEPARATELY IN ORDER TO GO THROUGH.
CAN I CANCEL MY ORDER?
AS LONG AS THE ORDER HAS NOT BEEN SHIPPED, WE CAN CANCEL AND REFUND THE ORDER.
CAN I UPDATE MY SHIPPING ADDRESS?
YES, AS LONG AS WE HAVEN'T SHIPPED THE ORDER WE CAN UPDATE THE SHIPPING ADDRESS.
I DIDN'T RECEIVE AN CONFIRMATION EMAIL
ONCE THE ORDER HAS BEEN PLACED, YOU SHOULD RECEIVE AN CONFORMATION EMAIL. IF NOT, PLEASE CHECK YOUR JUNK MAIL FIRST BEFORE CONTACTING US.
IF YOU HAVE NO LUCK IN FINDING IT, PLEASE EMAIL US WITH YOUR FIRST AND LAST NAME ON THE ORDER AT CONTACT@JERKFIT.COM
I PICKED THE WRONG SIZE, CAN I CHANGE IT AFTER I ORDERED?
AS LONG AS THE ORDER HAS NOT SHIPPED WE CAN ADJUST THE SIZE OR COLOR OF THE ITEM.
PLEASE EMAIL US RIGHT AWAY WITH YOUR REQUEST. INCLUDE YOUR ORDER #, FIRST AND LAST NAME IN THE EMAIL. CONTACT US AT CONTACT@JERKFIT.COM
Sales/ Promo Q/A's
Sales/Promo Codes
I FORGOT TO US MY PROMO CODE--WHAT DO I DO?
PLEASE EMAIL US CONTACT@JERKFIT.COM.
AS LONG AS YOUR PURCHASE IS ELIGIBLE FOR THE PROMO CODE, WE WILL REFUND THE DIFFERENCE TO THE CARD/PAYPAL WE HAVE ON FILE OR ISSUE STORE CREDIT.
PROMO CODES ARE NOT APPLICABLE TO ITEMS THAT ARE PURCHASED ON SALE
WHY DOESN'T MY PROMO CODE WORK?
PROMO CODES CAN ONLY BE APPLIED TO FULL PRICE ITEMS, UNLESS OTHERWISE STATED.
ONCE A PROMO CODE IS USED, IT CANNOT BE USED AGAIN FOR ANOTHER ORDER.
PROMO CODES ARE NON-TRANSFERABLE. AND CAN NOT BE COMBINED WITH A SECOND COUPON.
DO YOU OFFER A FIRST-TIME CUSTOMER DISCOUNTS?
ON OCCASION, WE MAY OFFER DISCOUNTS FOR NEW USERS. SIGN UP FOR OUR EMAIL LIST FOR EXCLUSIVE ACCESS TO DISCOUNTS AND OFFERS.
DO YOU OFFER DISCOUNTS ON LARGE ORDERS?
YES, WE ARE OPEN TO DISCOUNTED BULK PRICING, DEPENDING ON THE QUANTITY YOU ARE NEEDING. PLEASE EMAIL US AT CONTACT@JERKIT.COM.
Other Question Answers
Other
DO YOU HAVE A BRICK-N-MORTAR STORE?
UNFORTUNATELY WE DO NOT AT THIS TIME.
HOW CAN I BE AN AMBASSADOR?
WE KNOW YOU LOVE WHAT WE SELL, SO WHY NOT GET PAID FOR SHARING OUR BRAND? WE ACTIVELY SEEK PASSIONATE PEOPLE TO HELP PROMOTE OUR PRODUCTS, AND IN RETURN WE PROVIDE AN EXTREMELY GENEROUS REWARDS PROGRAM THAT PROVIDES AN EXCELLENT, CONTINUOUS, AND ATTRACTIVE SOURCE OF ADDITIONAL INCOME. TO LEARN MORE AND SIGN UP CLICK HERE
BECOME AN AMBASSADOR!!
HOW CAN I SIGN UP FOR AN WHOLESALEACCOUNT?
BECOME AN AUTHORIZED RESELLER OF JERKFIT PRODUCTS!
YOU CAN BENEFIT DIRECTLY FROM THE MASSIVE POPULARITY OF OUR PRODUCTS BY BECOMING A WHOLESALER IN YOUR BOX, GYM, BRICK AND MORTAR, OR ONLINE STORE!
OUR PRODUCTS SELL THEMSELVES BECAUSE THEY WORK! SMALL MINIMUMS AND HIGH MARGINS, JERKFIT PRODUCTS HAVE BECOME A SIGNIFICANT ADDITIONAL SOURCE OF REVENUE FOR HUNDREDS OF BOXES AND RETAILERS.
REAL SIMPLE CLICK HERE WHOLESALE APPLICATION AND FILL OUT THE FORM AND START MAKING MONEY! WE CAN ALSO BE REACHED AT WHOLESALE@JERKFIT.COM.